Pump Station Shipping Policy - Please Read

PUMPSTATION.COM SHIPPING GUIDELINES

SHIPPING FOR ORDERS OVER $100 (pre-tax):  FREE*

ORDERS WILL NOT BE SHIPPED TO A P.O. BOX - PLEASE PROVIDE A STREET ADDRESS FOR DELIVERY.

We ship by FedEx, USPS and UPS.  We endeavor to ship within 2 business days of your order whenever possible, and often our orders go out the same day if received by 1PM Pacific time Monday-Friday. PLEASE CHECK WITH YOUR RESPECTIVE CARRIER IN THE EVENT OF DELAYS.

CUSTOMERS ARE SOLELY RESPONSIBLE FOR PROVIDING A SAFE DELIVERY LOCATION.  PACKAGE THEFT IS ON THE RISE - please monitor your tracking information. The Pump Station & Nurtury ASSUMES NO LIABILITY OR RESPONSIBILITY for packages tracked as "Delivered" by our common carriers. We do not issue refunds for packages that track as delivered.

Free Shipping offer only available in continental 48 states. AK and HI residents - please contact us at santamonica@pumpstation.com -  we are happy to determine a shipping quote for you.

* THERE ARE some exceptions to the free shipping policy for unusual, bulky or heavy shipments, which we try to note on product pages but cannot guarantee.  Please examine your cart before checking out for details.

MOST HIGH VALUE ORDERS ARE SHIPPED REQUIRING A SIGNATURE UPON DELIVERY.  PLEASE CHECK YOUR TRACKING AND ARRANGE TO SIGN UPON DELIVERY, OR MAKE ALTERNATIVE ARRANGEMENTS WITH YOUR RESPECTIVE CARRIER. If you cannot accept the above terms, we ask you not to place your order with The Pump Station.

We reserve the right to upgrade your shipping for orders in Greater Los Angeles (as defined by us) from commercial shipping to home delivery at any time without prior notice.

If packages are returned to us "refused" or otherwise "non-deliverable" and it is not our error, The Pump Station will deduct 15% or actual shipping cost, at our option, from any refund that may or may not result. This includes purchases that originally included Free Shipping.

We do not currently collect sales taxes for shipments outside of California.

In the event of a lost package please contact your indicated carrier with tracking number for more information.  You can also contact us at santamonica@pumpstation.com and we will attempt to assist you.

FURNITURE:  All Furniture purchases will be charged a delivery fee based on distance from our Ontario, CA warehouse.  If you do not see a Local Delivery option at checkout, or you live more than 75 miles from our Ontario warehouse, give us a call at 310-998-1981 and let us try to help you!  Delivery includes: transportation to the address and room of choice on the entry level of your home only, and does not include unpacking, assembly, installation, or setup. Unusual or strenuous delivery requirements will necessitate additional fees.  All Furniture purchases are "Special Order - No returns or exchanges. All sales are final upon accepted delivery. We are happy to help with any warranty claims to the manufacturer. Santa Monica store pickup is not available for furniture items. Delivery time is typically anywhere from 10 to 30 days depending on in-stock condition. Upon ordering, we will reach out to you ASAP to schedule a convenient delivery time.

PICK UP:  "Pick-Up" option is located at our Santa Monica, CA store at 2727 Main Street. Customers must present both the Credit Card used for purchase, and a form of official government issued ID to complete pickup. 

ORDERS NOT PICKED UP WITHIN 5 DAYS ARE SUBJECT TO CANCELLATION AND A 15% RESTOCKING FEE.  Note: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Car Seats once they have left our facility - to insure product safety.
• Downloadable software products
• Some health and personal care items determined at our sole discretion, such as Breast Pumps. Pumps with defects or errors are covered by warranty and the manufacturer encourages you to contact them directly.
• ANY product marked as "sterile"
• ALL NURSING PILLOWS SHIPPED BY COMMERCIAL CARRIER ARE DEEMED FINAL SALE - NON-RETURNABLE.
• All "Sale" product is Final Sale - non-returnable

Consult our return policy for complete details.