Returns & Replacements
We take great pride in the products our class leaders and buyers curate for our stores, and hope you are delighted with your purchase or gift from The Pump Station & Nurtury®. If for any reason you aren't completely satisfied, we will do our best to make it easy to get exactly what you want.
All returns may be made in our stores or via mail, whichever is most convenient for you. Non-sale merchandise in new or unused condition may be returned with your receipt or packing slip up to 30 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges). Non-sale merchandise in new or unused condition returned without a receipt or packing slip shall be exchanged for store credit only (less shipping costs and surcharges). These store credits will be issued at the current selling price and shall be in the form of a Pump Station store credit or gift card. All gift returns may be for store credit only; no cash refunds are available. Store credits may be used at any of our store locations. We cannot accept gift cards online at this time, but hope to soon. If you'd like to order via a gift card/store credit from the website, please call our warehouse (323) 469-5300.
Return Policy Exceptions
All personalized, special-order, and sale item purchases are final. All breast pumps and pump accessories are also final, due to health and hygiene concerns. We will not accept breast pumps or pump accessories that are returned in opened, unsealed and not in the original packaging, or if the serial numbers on returned item(s) do not match what was sold. No refunds or store credits are available on any of these purchases. Please be aware that The Pump Station reserves the right to refuse any return, if they do not meet our return requirements.
For mail-in returns:
- Repack the item in its original box.
- Buyer is responsible for all return shipping costs.
- Complete the Return/Exchange information form and include it (or a photocopy) with the item(s) you are returning.
- Consider insuring your package in case it is lost or damaged in transit. The Pump Station cannot be responsible for items that do not arrive at our warehouse.
- Mail your return with the appropriate postage to:
The Pump Station
1248 Vine St.
Hollywood, CA 90038
If you no longer have your packing slip, please email us at firstname.lastname@example.org to obtain your order number. All messages, whether by phone or email, will be returned within two business days. A packing slip or order number must be included in your return. And, if you have any questions, don't hesitate to call us at (323) 469-5300. For warehouse hours see Store Locations & Hours for The Pump Station Hollywood.See also Customer Service for information on cancellations, shipping, and more.