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Return Policies

Thanks so much for shopping at The Pump Station & Nurtury! We truly appreciate your support during this difficult time and want you to be happy with your purchase. However, in the unlikely event that there is something wrong with your purchase, or if you’re not satisfied, we will gladly refund you or issue an exchange according to the following terms:

  • Merchandise can be returned within 30 days of purchase if:
    • It is in a condition that can be easily restocked and sold, therefore:
      • Unused, in the original condition
      • In the original box complete with any registration cards and/or instruction manuals
    • Accompanied with original receipt in order to receive reimbursement in the form of the original method of payment or as a store credit.
    • If there is no original receipt we will issue a store credit.
    • For cash returns, we will issue a refund up to $50 in cash. Any amount exceeding that will be mailed to you as a check within 3 business days of return.
    • Returns/exchanges cannot be made for special or custom orders, or for products shipped/marked as "sterile".
  • Baby Gear Including: Car Seats, Strollers, Bassinets, Bouncers, Travel Cribs and Structured Carriers – cannot be returned unless packaged in original un-opened box.
  • In certain situations returns are subject to a restocking fee which will be the greater of $25 or 15% of the original purchase price.
  • ALL NURSING PILLOWS SHIPPED BY COMMERCIAL CARRIER ARE DEEMED FINAL SALE - NON-RETURNABLE.
  • ALL "SALE" items are non-returnable - final sale.

 

  • Return Process for on-line or phone orders:
    • Exceptions – Car Seats cannot be returned for more information on Baby Gear Returns – Click Here for more information.
    • Contact us within 30 days of purchase to be able to return the item, and the item needs to be received by us within 45 days of the original purchase date.
    • Email community@pumpstation.com
    • Include (1) Order number (2) reason for return
    • A Return Authorization Number (RA#) will be issued within 3 business days
    • RA# must be written on outside of box above mailing label
    • Return Shipping Address: The Pump Station & Nurtury, 2415 Wilshire Blvd., Santa Monica Ca 90403
    • For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. We are not responsible for the cost of return freight.  If we provide a return shipping label, the cost of return freight will be deducted from any refund.
    • If you are returning a gift because it is damaged, defective or not the correct product, we will refund you the cost of return postage/shipping.  All return items will be inspected as they are received. Items received in a used/worn condition will be sent back to the original recipient, and you will be charged for the cost of the return shipping.

If you have any questions at all regarding our Return/Exchange policy please contact someone from our team in our Santa Monica Store: 310-998-1981 – SantaMonica@PumpStation.com

We truly hope you are satisfied with whatever products or services you receive from us!

Thanks so much for supporting the Pump Station & Nurtury during these difficult times.