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Our mission is to nurture, support and empower all new parents with compassionate service, quality information and outstanding products. We serve as a breastfeeding resource center that educates, guides and encourages parents as they learn to care for their baby. We also provide a caring and warm environment where new parents can bond with each other and their babies as they share experiences. We value our relationship with our clients and believe that supporting all new parents is a good investment in each other, in our community and in the future of our children and families.

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Terms of Purchase

Return Policy

We take great pride in the products our class leaders and buyers curate for our stores, and hope you are delighted with your purchase or gift from The Pump Station & Nurtury™. If for any reason you aren't completely satisfied, we will do our best to make it easy to get exactly what you want.

All returns may be made in our stores or via mail, whichever is most convenient for you. Non-sale merchandise in new or unused condition may be returned with your receipt or packing slip up to 30 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges). Non-sale merchandise in new or unused condition returned without a receipt or packing slip shall be exchanged for store credit only (less shipping costs and surcharges). These store credits will be issued at the current selling price and shall be in the form of a Pump Station store credit or gift card. All gift returns may be for store credit only; no cash refunds are available. Store credits may be used at www.PumpStation.com or at any of our store locations.

Return Policy Exceptions
All purchases made of perzonalized, special-order, and sale items are final. All breast pumps and pump accessories are also final, due to health and hygiene concerns - if merchandise is returned in opened/unsealed packaging. No refunds or store credits are available on any of these purchases. Please be aware that Pump Station reserves the right to refuse any return if they do not meet our return requirements.
For mail-in returns:

  1. Repack the item in its original box and attach your pre-printed return label.
  2. Complete the form on the back of your packing slip and include it (or a photocopy) with the item(s) you are returning.
  3. Consider insuring your package in case it is lost or damaged in transit. The Pump Station cannot be responsible for items that do not arrive at our warehouse.
  4. Mail your return with the appropriate postage to:

    The Pump Station
    8946 Ellis Ave
    Los Angeles Ca 90034

If you no longer have your packing slip, please email us at warehouse@pumpstation.com to obtain your order number. All messages, whether by phone or email, will be returned within two business days. A packing slip or order number must be included in your return. And, if you have any questions, don't hesitate to call us at 1-310-745-5222.

Sales, Discounts & Promotion Codes
All web sales and coupon or discount codes are valid for online use only. While supplies last. Quantities limited. No rain checks or special orders. Cannot be used with other promotions, or sales. Shipping fees may apply if all items in order are eligible. Offers may end at any time without prior notice. The Pump Station shall not be liable for any damages howsoever arising as a result of any such modification, alteration, discontinuance or termination of any promotion, and any such liability shall be borne solely and exclusively by the customer.

Free Ground Shipping Terms

Products & Services Availability, Errors or Inaccuracies
The Pump Station's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. We make a conscientious effort to describe and display our products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will do our best to contact you via phone or email before shipping. If we cannot reach you within 5 business days your order will be cancelled and we will notify you of such cancellation via email.

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